• SAFE & SECURE

    • terms

    1. Booking and Payment

    • Advance Payment: Reduced to 10–30% of the total package cost (previously 20–50%) to improve accessibility.
    • Flexible Payment Plans: Installment options now permitted for bookings made 30+ days in advance.
    • New Clause: Full refund of advance payments if booking is canceled within 48 hours of confirmation.

    2. Cancellation Policy

    • Revised Refund Structure:
      • >30 days: 90% refund (previously 50–80%).
      • 15–30 days: 50% refund (previously 25–75%).
      • <15 days: No refund, but 50% credit for future bookings within 1 year.
    • Force Majeure: Added coverage for cancellations due to natural disasters or government advisories (full credit or 70% refund).

    3. Inclusions/Exclusions

    • Mandatory Inclusions: Now specify daily bottled water and basic first-aid kits in all packages.
    • Exclusions: Clarified that adventure activities (e.g., paragliding) require separate waivers and fees.

    4. Itinerary Flexibility

    • Guaranteed Alternatives: If a listed attraction is inaccessible, providers must offer two comparable alternatives at no extra cost.
    • Real-Time Updates: Itinerary changes due to weather/road conditions will be communicated via SMS/email within 2 hours.

    5. Liability and Insurance

    • Enhanced Coverage: Travel insurance now mandatory for all bookings, with providers offering a default policy (opt-out allowed with signed waiver).
    • Liability Cap: Company liability limited to 1.5x the package cost for verified service failures.

    6. Dispute Resolution

    • Mediation First: Disputes must undergo 30-day mediation before legal action.
    • Jurisdiction: Updated to consumer courts in the traveler’s home state (previously Shimla-only).

    7. Sustainability Clause

    • Eco-Friendly Practices: Providers must adhere to waste reduction guidelines (e.g., no single-use plastics in included meals).